Vooler Hardware Guide - Vooler

Vooler Hardware Guide

This document defines Vooler Video Chat hardware requirements and recommendations for both end user and service employees.

End User Hardware Requirements

Hardware Requirement
Computer browser

Minimum:

  • Chrome
  • Chromium Edge*
  • Firefox
  • Opera
  • Safari

Recommended:

  1. Chrome

Note:

The browser version should be supported by the browser manufacturer, usually the current or 1 previous major release.

* The Chromium Edge version number starts from 85.

iPhone and iPad

Minimum:

  • iPhone 6s & iOS 12.4.8
  • iPad & iOS 12.4.8

Recommended:

  1. iPad & at least iOS 13
  2. iPhone X or newer & iOS 13
Android phone / tablet

Minimum:

Max 4 years old model and Android 8

Recommended:

Max 1 year old model and at least Android 8

Microphone

Minimum:

Internal microphone

Recommended:

Headset

Speaker

Minimum:

Internal speaker

Recommended:

Headset

Video Camera

Minimum:

Video camera minimum resolution 720p

Recommended:

Video camera resolution 1080p

Internet bandwidth

Minimum:

0.3M upload / 0.3M download

Recommended:

3M upload / 3M download

Service Professional Hardware Requirements

Hardware Requirement
Computer browser

Minimum:

  • Chrome
  • Chromium Edge*
  • Firefox
  • Opera
  • Safari

Recommended:

  1. Chrome, newest version & Vooler browser extension

Note:

The browser version should be supported by the browser manufacturer, usually the current or 1 previous major release.

* The Chromium Edge version number starts from 85.

iPhone and iPad

Minimum:

  • iPhone 8 & iOS 13
  • iPad & iOS 13

Recommended:

  1. iPad & at least iOS 13
  2. At least iPhone 11 or X & iOS 13
Android phone / tablet

Minimum:

Max 3 years old model and Android 8

Recommended:

Max 1 year old model and at least Android 8

Microphone

Minimum:

Internal microphone

Recommended:

Professional headset

Speaker

Minimum:

Internal speaker

Recommended:

Professional headset

Video Camera

Minimum:

Video camera minimum resolution 720p

Recommended:

Video camera resolution 1080p

Internet bandwidth

Minimum:

1Mbps upload / 1Mbps download per concurrent employee video connection

Recommended:

3M upload / 3M download per concurrent employee video connection

Recommended Headsets for Customer Service Professionals

The headset should be a professional headset which is planned for the open office and long time use. The user experience is always personal and therefore the employees should be involved in the selection of headsets.

Keep following issues in your mind when doing the selection of headsets:

  • Wired headset is recommended because of endless speech time and better video – audio sync.
  • On-ear and over-ear models are both recommended. However, this depends on user preferences.
  • Noise reduction with switch on/off is recommended.
  • Red light signal when on the video/phone call is very useful
  • Mute is recommended feature in microphone. Mechanic mute on/off is very useful feature (microphone up = off).

We recommend following headset models:

    1. Jabra Evolve 80 MS
    2. Jabra Evolve 40 UC

Recommended Video Cameras for Customer Service Professionals

The video camera should be a professional model which works well in office lighting.

Keep following issues in your mind when doing the selection of video camera:

  • Professional video quality even in low light
  • 1080p resolution is recommended
  • Red light signal for recording
  • Good mounting
  • External / manual privacy shutter

We recommend following web-camera models:

    1. Logitech C930 web-camera
    2. Microsoft LifeCam Cinema web-camera
    3. Microsoft LifeCam Studio web-camera