Requirements for the Firewall
Computer or the used Internet connection may use firewall, which denies the video transfer between Vooler server and user’s device. Send the instructions below to your IT support and request them to check that these connections are enabled. Note: It might take a long time to change these settings in your organisation.
Vooler uses the Internet connections listed below. Normally they are accepted in home and company networks. However, if the organisation has stronger firewall protection, the connections below must be opened for Vooler. Without these connections the videos are not working. Ask your IT support to make the settings below in your firewall.
|Required Traffic / Ports||IP Address Space||Protocol|
|3480/udp||220.127.116.11/24||WebRTC video channel|
Huom: Teams ja Skype are using the same UDP-port (3480).
Requirements to handle spam filtering in the organisation’s email server
This guide only applies to organisations that frequently send email invitations in Vooler.
We use the reliable and secure Sendinblue service to send emails. The recipient’s e-mail servers may be configured to filter or handle incoming messages from different sources. A typical error situation is delaying of the emails.
Please send the information below to your IT support responsible of your email server and ask them to verify that the email server we are using has been added to your list of trusted email servers.
Link to configuration instructions of email servers: