Vooler Hardware Guide
This document defines Vooler Video Chat hardware requirements and recommendations for both end user and service employees.
End User Hardware Requirements
| Hardware | Requirement | |
| Computer browser |
Minimum:
Recommended: Note: The browser version should be supported by the browser manufacturer, usually the current or 1 previous major release. * The Chromium Edge version number starts from 85. |
|
| iPhone and iPad |
Minimum:
Recommended:
| |
| Android phone / tablet |
Minimum: Max 4 years old model and Android 8 Recommended: Max 1 year old model and at least Android 8 |
|
| Microphone |
Minimum: Internal microphone Recommended: Headset |
|
| Speaker |
Minimum: Internal speaker Recommended: Headset |
|
| Video Camera |
Minimum: Video camera minimum resolution 720p Recommended: Video camera resolution 1080p |
|
| Internet bandwidth |
Minimum: 0.3M upload / 0.3M download Recommended: 3M upload / 3M download |
Service Professional Hardware Requirements
| Hardware | Requirement | |
| Computer browser |
Minimum:
Recommended:
Note: The browser version should be supported by the browser manufacturer, usually the current or 1 previous major release. * The Chromium Edge version number starts from 85. |
|
| iPhone and iPad |
Minimum:
Recommended:
| |
| Android phone / tablet |
Minimum: Max 3 years old model and Android 8 Recommended: Max 1 year old model and at least Android 8 |
|
| Microphone |
Minimum: Internal microphone Recommended: Professional headset |
|
| Speaker |
Minimum: Internal speaker Recommended: Professional headset |
|
| Video Camera |
Minimum: Video camera minimum resolution 720p Recommended: Video camera resolution 1080p |
|
| Internet bandwidth |
Minimum: 1Mbps upload / 1Mbps download per concurrent employee video connection Recommended: 3M upload / 3M download per concurrent employee video connection |
Recommended Headsets for Customer Service Professionals
The headset should be a professional headset which is planned for the open office and long time use. The user experience is always personal and therefore the employees should be involved in the selection of headsets.
Keep following issues in your mind when doing the selection of headsets:
- Wired headset is recommended because of endless speech time and better video – audio sync.
- On-ear and over-ear models are both recommended. However, this depends on user preferences.
- Noise reduction with switch on/off is recommended.
- Red light signal when on the video/phone call is very useful
- Mute is recommended feature in microphone. Mechanic mute on/off is very useful feature (microphone up = off).
We recommend following headset models:
-
- Jabra Evolve 80 MS
- Jabra Evolve 40 UC
Recommended Video Cameras for Customer Service Professionals
The video camera should be a professional model which works well in office lighting.
Keep following issues in your mind when doing the selection of video camera:
- Professional video quality even in low light
- 1080p resolution is recommended
- Red light signal for recording
- Good mounting
- External / manual privacy shutter
We recommend following web-camera models:
-
- Logitech C930 web-camera
- Microsoft LifeCam Cinema web-camera
- Microsoft LifeCam Studio web-camera
Speed Requirements of Internet Connection
Internet connection must be fast enough. Vooler uses better and lower quality video based on the network speed. Notice that the bottleneck of the Internet speed might be in Internet backbone or your own connection. Below are listed the recommended speeds:
- Speed from computer to server (upload)
- Recommendation: 4 Mbps / user in the same local network
- Minimum: 0.5 Mbps / user in the same local network
- Speed from server to computer (download)
- Recommendation: 2 – 4 Mbps / user in the same local network
- Minimum: 0.4 Mbps / user in the same local network
Requirements for the Firewall
Computer or the used Internet connection may use firewall, which denies the video transfer between Vooler server and user’s device. Send the instructions below to your IT support and request them to check that these connections are enabled. Note: It might take a long time to change these settings in your organisation.
Vooler uses the Internet connections listed below. Normally they are accepted in home and company networks. However, if the organisation has stronger firewall protection, the connections below must be opened for Vooler. Without these connections the videos are not working. Ask your IT support to make the settings below in your firewall.
| Required Traffic / Ports | IP Address Space | Protocol |
| port 443/TLS | 95.216.248.0/24 | HTTPS |
| 30300/udp | 95.216.248.0/24 | WebRTC video channel |
| 3480/udp | 95.216.248.0/24 | WebRTC video channel |
| 3480/udp | 95.217.150.0/24 | WebRTC video channel |
| 3480/udp | 95.175.126.0/24 | WebRTC video channel |